Refund & Returns Policy

Last Updated: 10/09/2026

At The Ottoman Society, we want you to be happy with your purchase. Please choose your size carefully before placing your order.

Change of Mind

We do not offer refunds or exchanges for change of mind, incorrect size selection, or if you simply decide you no longer want the item.

Please check our size guide and product information carefully before ordering.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive an incorrect item, please contact us as soon as possible with your order number and details of the issue. Photographs may be requested to help us assess the problem.

Where a product does not meet the consumer guarantees under Australian Consumer Law, we will provide the appropriate remedy, which may include a repair, replacement or refund.

If we ask you to return a faulty or incorrect item, we will provide instructions for the return.

Pre-Orders

Pre-order items are produced after the pre-order period closes. Please consider the expected production and delivery timeframe before placing your order.

If you wish to cancel a pre-order, please contact us as soon as possible. We will consider cancellation requests before production commences. Once production has commenced, cancellation may not be possible, except where required by Australian Consumer Law.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.

Australian Consumer Law provides consumer guarantees for products, including that products must be of acceptable quality, match their description and be fit for their intended purpose.

Where a product has a major problem, you may be entitled to choose a refund or replacement. For a minor problem, we may be able to repair the product or provide another appropriate remedy.